16 3 月 2020
To our valued customers,
As a member of the global marketplace, we at Garlock recognize the struggles and challenges faced by our partners worldwide. The health and well-being of our employees and customers is one of our top concerns. We are closely monitoring COVID-19 (2019 novel coronavirus) and following the current guidance from the leading government and health authorities to ensure we are taking the right actions to protect our customers, employees and the communities where we operate.
We are maintaining normal business hours (7am – 6pm EDT) with provisions in place allowing our staff to follow recommended social distancing practices. As such, we recommend use of email communication as your primary mode for requesting quotes and order placement. This will allow us to prioritize and respond to your requests in the timeliest manner possible. Rest assured that our agents will still be available to assist by phone and our Emergency Service line remains accessible.
Our Supply Chain team continues to work closely with our valued supply partners to assess raw material and feed stock supplies. At this time, we do not anticipate any significant short-term disruption in material availability but have taken steps to temporarily increase on-hand supply of key raw materials.
We will continue to closely monitor the situation as it develops and will provide additional updates in the event of any change to normal operations or in any of the specific categories outlined above. Every action we take is with the health and safety of our employees and customers in mind. Please trust that we are closely monitoring every development and do not hesitate to reach out to your regular Garlock representative with questions.
